IM MOTORS

This warranty applies to 'IM Motors' branded vehicles that are imported and distributed by IM Motors and that are first registered on or after [1st June 2025] except otherwise stated.

IM vehicle warranty is as outlined below and excludes limited warranty items.

In order to be eligible to benefit from the Extended Warranty described above, the Vehicle must be exclusively serviced at an authorised IM Motors dealer, and each service must occur within 30 days and 2,000 kilometres of the scheduled interval.

If the vehicle misses any service, or is scheduled outside of the above intervals, it will no longer be eligible under this warranty. If the vehicle is serviced by a person other than an authorised IM Motors dealer, it will no longer be elligible under the Extended Warranty, but may continue to be elligible under the standard warranty.

There is no need for the vehicle to be serviced at an authorised IM Motors dealer in order to benefit from the standard warranty or the Commercial Use Warranty. However, if the vehicle is serviced by a person other than an authorised IM Motors dealer, the service record for the vehicle must be uploaded to IM Motors' online service portal within 10 days of the service date. IM Motors' online service portal is available at the following address:

shop.mgmotor.com.au/service-history

² 'Commercial Use' means the vehicle is being used, or has at any time been used, for a commercial purpose, including (but not limited to) use as a taxi, hire or rideshare vehicle, rental vehicle, courier vehicle, driving school vehicle, security vehicle, tour or bus vehicle, or emergency services vehicle.

The warranty period indicates that a vehicle warranty is valid until expiry of the stated period. The warranty period commences on the date of registration to its first owner, as recorded in the Service & Warranty Booklet (and irrespective of change of ownership) and ends on:

• the date on which the stated Warranty expires; or
• (as) applicable) the date upon which the vehicle travels the stated kilometers,

whichever occurs first.

Limited warranty item coverage is as outlined below.

• Tyres. Tyres are not covered by this Warranty. Tyres are covered by the express warranties of the respective manufacturers or suppliers. Any claim in respect of vehicle tyres should be directed to the nearest manufacturer service agent or supplier. Excessive tyre wear, inconsistent with normal use may be considered under this warranty only when the wear results from a manufacturing defect.
• Non-genuine parts and accessories.Non-genuine parts and accessories are not covered this Warranty. Non-genuine parts and accessories are covered by the express warranties of their respective manufacturers or suppliers. Any claim in respect of non-genuine parts and accessories should be directed to the nearest manufacturer service agent or supplier. Any fault or decline in Vehicle performance and/or reliability resulting from the use of non-genuine parts is not covered by this Warranty.
• The following uses, normal or natural occurrences and aspects of the Vehicle and its ownership are not covered by this Warranty:
  • parts that are subject to normal wear and tear (which may vary depending on the usage of the Vehicle, its kilometres, geographical and climatic environment) that do not result from a manufacturing defect (including, but not limited to, normal wear and tear on tyres, brake pads, bulbs, and wiper blades);
  • any fault as a result of use of the Vehicle for racing, rallying, speed trailing, hill climbing or similar activities or competitive events or any fault as a result of using the Vehicle for a purpose other than that for which it is designed;
  • any fault as a result of driver negligence, misuse or abuse (including but not limited to, tampering, disconnection, loading or towing beyond the manufacturer's specifications, or continuing to drive the Vehicle after loss of fluids, lubricants, oils, coolants, refrigerants or water);
  • any fault as a result of an accident, impact, collision, explosion or fire damage;
  • any fault as a result of failure to have the Vehicle inspected, serviced and repaired strictly in accordance with IM Motors' specifications set out in the Service & Warranty Booklet and/or by a duly certified and qualified vehicle repair workshop;
  • any fault as a result of installation or use of non-genuine parts, fluids, accessories, equipment, assemblies or components;
  • any fault as a result of theft, illegal use or malicious damage;
  • any fault as a result of damage resulting from the use of non-recommended, inappropriate or contaminated fuel, additives, oil, fluids, lubricants, coolants, refrigerants or water;
  • any fault as a result of failure to maintain and care for the Vehicle, including but not limited to, its body, trim and paintwork, in accordance with the manufacturer's recommendations (eg, use of unsuitable cleaning agents, incorrect storage methods) as set out in the Service & Warranty Booklet;
  • any fault as a result of environmental conditions (including but not limited to, acid rain, industrial fall-out, salt, sand, stones, tree sap, bird or animal droppings, windstorm, hail, flood, lightning, or other events outside of IM Motors' reasonable control);
  • any Vehicle that has been written off by an insurer;
  • any Vehicle that has been subject to, or fault in a Vehicle as a result of, experimental adjustments, alterations, modifications or repairs that alter the original specifications of the Vehicle and/or that have not been approved by IM Motors (including but not limited to modifications to body, chassis, electric or other systems);
  • any Vehicle that has the odometer disconnected or changed – ie, where mileage has been altered and/or the actual mileage cannot be readily determined (if the odometer is replaced, it is important to enter the odometer;
  • reading of the removed odometer in Vehicle documentation);
  • operational characteristics which are considered to be representative of the characteristics of the Vehicle, including but not limited to:
  • noise, rattles or vibrations of low amplitude or frequency;
  • slight oozing of oil or the like about packing and/or oil seals;
  • gaps between panels which are within limits;
  • external appearance defects such as paint, chrome and trim, which are not visual unless magnified by special means;
  • normal maintenance including adjustments (front brake, axle, wheel or headlight alignment etc.), periodic servicing, cleaning or replacement of oil, air, fuel and passenger compartment filters, maintenance of nuts, bolts, clips, connection;
  • incidental expenses as a result of defects in manufacture, including but not limited to, telephone expenses, vehicle rental charges, towing charges, loss of use of the Vehicle, loss or damage to personal property;
  • repairs or work required, that form part of the New Vehicle Preparation (PDI), or as a result of poor preparation of the Vehicle prior to delivery to the customer; or
  • the re-occurrence of a fault due to the quality of work performed or a diagnosis error by a dealer, otherwise known as rework.

To make a claim under this warranty, you must:

• Notify an authorised IM Motors Dealer or Distributor within 7 calendar days or as soon as practicable after the defect or malfunction appears (including to minimise the effect a defect has on the Vehicle and the nature of the repair needed). A list of all IM Motors Dealers and Distributors can be found at Locate a Dealer.
• Deliver the Vehicle to the authorised IM Motors Dealer or Distributor.
• Refer to this Warranty when delivering your Vehicle to the authorised Dealer or Distributor and provide the Vehicle maintenance and repair log in the Service & Warranty Booklet.

Once a claim has been submitted, IM Motors will endeavour to assess your claim as soon as reasonably practicable.

You will bear the expense of submitting a Warranty claim.

IM Motors will bear the expense of labour, freight and administrative costs if IM Motors assesses that a valid claim has been made under this Warranty.

You will bear the expense of service charges should you authorise any exploratory dismantling and an authorised IM Motors repairer subsequently establishes that a fault is not the result of a manufacturing defect and is outside the scope of this Warranty.

This Warranty is provided by SAIC Motor Australia Pty Ltd, trading as IM Motors Australia (IM Motors). IM Motors' contact details are below.

In order to be eligible to claim under this Warranty, the Vehicle must be serviced and maintained in accordance with the Owner’s Manual and Service & Warranty Booklet and, without limitation, all services for the Vehicle must be carried out in accordance with the IM Motors Maintenance Schedule set out in the Service & Warranty Booklet, including (but not limited to) the use of parts and other materials that meet IM Motors' engineering specifications.

If the Vehicle is not serviced and maintained in accordance with this Warranty, or the Owner’s Manual and Service & Warranty Booklet, the Vehicle will lose the benefit of this Warranty (though, for the avoidance of doubt, this does not affect any other rights that may exist in relation to the Vehicle under the Australian Consumer Law). Without limitation, if the Vehicle is not maintained and serviced promptly and in accordance with the Owner’s Manual and Service & Warranty Booklet (including the service intervals specified for the Vehicle), the Vehicle will lose the benefit of this Warranty.

In order to receive the benefit of this Warranty, detailed service and maintenance records must be completed at the time of any maintenance or servicing and must be kept by the owner of the Vehicle. These records must include:

• the date of the service or maintenance;
• the odometer reading at the time of the service or maintenance;
• a thorough description of the work carried out as part of the service or maintenance;
• a list of all inspections performed during the service or maintenance;
• a detailed description of any adjustments or corrections made during the service or maintenance;
• a detailed description of any parts replaced as part of the service or maintenance, including part numbers and manufacturer details for the parts;
• details of the brand, grade, and quantity of any oil or fluids used;
• a copy of the workshop job card for the service performed;
• any other details required in order to prove the service or maintenance complies with the requirements specified in the Owner’s Manual and Service & Warranty Booklet.

In addition to the above, all service or maintenance work in relation to the Vehicle must be recorded in the maintenance and repair log in the Service & Warranty Booklet, which must be presented to an authorised dealer when making a claim under this Warranty.

This Warranty is provided by SAIC Motor Australia Pty Ltd, trading as IM Motors Australia (IM Motors). IM Motors' contact details are below.